Kebijakan pengiriman — PhitenSG

Kebijakan pengiriman


By ordering products from this website, you agree to be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, kindly refrain from ordering from this website.


  • Your total shipping charges will automatically compute during checkout prior to the completion of your order.
  • For Singapore domestic delivery is set based on the platform, otherwise stated.
  • Your order will be processed within 2 working days of receiving your order to be ready to be dispatched.
  • Working days refer to Mondays to Fridays and DOES NOT include Saturdays, Sundays and Public Holidays


  • Working days refer to Mondays to Fridays and DOES NOT include Saturdays, Sundays and Public Holidays
  • The day of order is received DOES NOT count as a working day
  • The dispatch time will be within 3-5 working days from our distribution centre, after your order is processed.
  • The delivery time will be based on the standard of shipping that you have chosen upon checkout.
  • Upon order confirmation, you will receive a tracking number from our Third Party courier agent.


  • Please note that if your orders consist of PO and ready-stocks, they will only be delivered together when PO items arrive.
  • If you would like to receive the ready-stock items first, please make a separate order.


1. Definition of Incorrect Delivery Address:

  • An incorrect delivery address is defined as any address provided by the customer that is inaccurate, incomplete, or cannot be verified by our delivery team.

2. Customer Responsibility:

  • It is the customer's responsibility to provide accurate and complete delivery information at the time of order placement. This includes the recipient's name, street address, apartment or unit number (if applicable), city, state or province, postal code, and any additional delivery instructions.

3. Customer Assistance:

  • Customers are encouraged to double-check their delivery information before confirming their order to avoid any inconvenience or additional charges. 

4. Refund Policy:

  • Redelivery fees are non-refundable, as they cover the cost of the additional delivery attempt. Customers will not be eligible for a refund of the redelivery fee in the event of an incorrect address.
  • Please note our distribution center is closed on Saturday, Sunday, and Public Holidays in Singapore.
  • All orders will be processed on the next working day.
  • However, customers may drop us an email for pickups in our offline shop: 6 Raffles Boulevard, #02-313 Marina Square, Singapore 039594 Contact No.: Tel: +65 6336 8689 |
  • Opening Hours: Monday to Sunday and Public Holidays – 11 am to 9:00 pm


  • For overseas shipping, please check the shipping rates for different countries when you click "View Cart"
  • Please note that we are not responsible for any import tax of the respective countries.


    • Please note that all items that are exported from Singapore may incur import tax and the duty imposed by the importing countries.
    • It will be at customers’ discretion to proceed with the importation or not. PhitenSG is not liable for such cost and any other implicated cost.
    • We do not offer refunds for failed deliveries due to reasons beyond our control, such as consignee unresponsiveness or refusal to pay customs duties. In such cases, the customer may be responsible for any additional shipping or storage fees incurred
    • Do drop us an email: for any inquiries