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EXCHANGES
- We will accept Exchanges within 7 days.
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Orders made Online
- Our courier's acknowledgment slip will verify it -
Orders from our shop(s)
- It will be verified against the receipt for the date of purchase - There will strictly be no refund of the amount spent with us.
- Customers can use the same amount for other items should they are not able to find a replacement
- Or the amount can be utilized to offset a higher-priced item
- The Balance amount will not be refunded
- Membership points accumulated will be reversed.
- Your item must be in its original packaging; the original seal must be intact and in its original packaging.
- The item must be new, unused, undamaged, and must be in a re-sellable condition.
- Sales or Promotional Items do not qualify for Exchanges and Refunds
- We will not accept returns once items are used or worn.
- As proof of purchase, the returned items must be accompanied by our official receipt and locally issued warranty card where applicable.
- Please bring the item to our shop in Marina Square #02-313; our team will assist you accordingly.
- In the event of failed delivery attempt, customers are to pay 20% of the total invoice value to offset the delivery fee for domestic shipping.
- While we will take every effort to ensure fulfillment for overseas orders, we will not be responsible for failed delivery for issues derived from the importing country's customs, policies, importing regulations, or taxes.
- For overseas orders not delivered that are not due to our negligence, we will not be responsible for any returns and shall treat it as a disposed package.
- Overseas customers are responsible for all charges should other requests be made that are subject to the management's approval.
NON CASH REFUNDS
- Strictly, no refund will be made in cash.
- Alternatively, the customer may exchange for another product of a similar price or top up the difference.
Taxes
- It is the customers' responsibility to check their country's importation regulations.
- We will not be responsible for any surcharges arising from issues beyond our control, such as customers deciding not to accept the parcel due to importation taxes imposed by their respective countries.
- For such related matters, we will not accept returns or refunds; the onus is the customer's
Shipping
- The customer will be responsible for the shipping costs and all taxes related to returning non-faulty items, subject to management discretion.
- Shipping cost here applies to both domestic and international shipping.
- Shipping costs are non-refundable.
- It must be in its original condition with its original packaging.
- The items are not to be worn or used.
- Gifts, points, vouchers, or items related to promotions must be returned and reinstated to the merchant to complete the exchange process.
WARRANTY
- Where applicable, products sold come with a 3 to 6 months warranty with effect from the date of our official receipt.
- Where applicable, the Warranty only covers manufacturing defects.
- Wear and tear conditions are not accepted as part of the Warranty.
Refunds and Exchanges
- We do not accept exchanges, returns, or refunds for undergarments, socks, bedding, innerwear, and sale items.
- Sales or Promotional Items do not qualify for Exchanges and Refunds
- Should there be a refund, please allow up to 30 working days for your refund to be processed.
- Should refunds arise, they will only be in-store credit after deducting an administration fee of 10% of the product purchased amount imposed by the payment gateway and administrative costs.
- Do drop an email at crm@phitensg.com for any further inquiries.