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RETURNS
  • There is a provision of 7 calendar days to return an item from the date you received it.
  • Your item must be in be original packaging, the original seal must be intact and in its original packaging.
  • As proof of purchase, the returned items must be accompanied by our official receipt and our locally issued warranty card where applicable.
  • Please bring the item to any of our shops and our team will be able to assist you accordingly.
REFUNDS
  • Refunds will only be in the form of store credit, and strictly there will not be any refund made in cash.
  • Alternatively, the customer may exchange for another product of a similar price or top up the difference.
  • You will be responsible for paying for your shipping costs for returning of non-faulty item.
  • Shipping cost here applies to both domestic and international shipping. Shipping costs are non-refundable.
WARRANTY
  • Where applicable, products sold come with a 1-year warranty with effect from the date of our official receipt.
  • Where applicable; Warranty only covers manufacturing defects.
  • Wear and tear conditions are not accepted as part of the warranty.
NOTICE
  • We do not accept exchange, return or refund for undergarments, socks and sale items.
  • Please allow up to 14 working days for your refund to be processed.
  • Do drop an email at online@phitensg.com for any further enquires.