退款政策
RETURNS OR EXCHANGES
- We will accept Exchanges within 7 days.
-
Orders made Online
- Our courier’s acknowledgment slip will verify it -
Orders from our shop(s)
- It will be verified against the receipt for the date of purchase - There will strictly be no refund of the amount spent with us.
- Customers can use the same amount for other items should they are not able to find a replacement
- Or the amount can be utilized to offset a higher-priced item
- The Balance amount will not be refunded
- Membership points accumulated will be reversed.
- Your item must be original packaging; the original seal must be intact and in its original packaging.
- The item must be new, unused, undamaged, and must be in a re-sellable condition.
- We will not accept returns once items are used or worn.
- As proof of purchase, the returned items must be accompanied by our official receipt and our locally issued warranty card where applicable.
- Please bring the item to our shop in Marina Square #02-313 and our team will be able to assist you accordingly.
NON CASH REFUNDS
- Refunds will only be in the form of store credit, and strictly there will not be any refund made in cash.
- Alternatively, the customer may exchange for another product of a similar price or top up the difference.
- Customer will be responsible for paying for the shipping costs and all taxes related to returning non-faulty items.
- Shipping cost here applies to both domestic and international shipping. Shipping costs are non-refundable.
- It must be in its original condition with its original packaging
- The items are not to be worn or used
- Gifts, points, vouchers, or items related to promotions, if any, will have to be returned to the merchant to complete the exchange process.
- Where applicable, products sold come with a 6 months warranty with effect from the date of our official receipt.
- Where applicable; the Warranty only covers manufacturing defects.
- Wear and tear conditions are not accepted as part of the Warranty.
NOTICE
- We do not accept exchange, return or refund for undergarments, socks, and sale items.
- Please allow up to 14 working days for your refund to be processed.
- Do drop an email at crm@phitensg.com for any further inquiries.