Shipping policy


By ordering products from this website, you agree to be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, kindly refrain ordering from this website.


  • Free Domestic Shipping is available for standard delivery by a minimum spend of SGD50.
  • Your total shipping charges will automatically compute during checkout prior to the completion of your order.
  • We will only deliver to a Singapore Registered Address.
  • Your order will be processed within 2 working days upon receiving your order to be ready to be dispatched.
  • The dispatch time will be within 2-3 working days from our distribution centre.
  • The delivery time will be based on the standard of shipping that you have chosen upon checkout
  • Please note our distribution centre is closed on Saturday, Sunday and Public Holidays in Singapore.
  • All orders will be process in the next working day.
  • However, customers may drop us an email for pickups in our offline shop: 6 Raffles Boulevard, #02-313 Marina Square, Singapore 039594 Contact No.: Tel: +65 6336 8689
  • Opening Hours: Monday to Sunday and Public Holidays – 11 am to 9:30 pm
  • Please note that all items that are exported from Singapore may incur import tax and the duty imposed by the importing countries.
  • It will be at customers’ discretion to proceed with the importation or not. PhitenSG is not liable for such cost and any other implicated cost.
  • Do drop us an email: for any enquiries